Insrt logoControlBack to websiteDiscord

INSRT / SUPPORT

HELP,
WITHOUT THE RUNAROUND.

Get troubleshooting guidance, send a private report, or talk with the Insrt community.

LIVE COMMUNITY SUPPORTJoin the Insrt DiscordQuestions, updates, and community help ↗

PRIVATE SUPPORT REPORT

Tell us what happened.

Your verified Insrt account email and report are delivered securely to the Insrt support team. The report is stored with a ticket reference and forwarded through the configured support channel.

Open secure report formSIGN-IN REQUIRED · NEVER SEND PASSWORDS, PRIVATE KEYS, OR COMPLETE PAYMENT DETAILS

QUICK ANSWERS

START HERE.

01

Account and sign-in

Use the same Insrt email on mobile, desktop, and the account website. Confirm your email after creating an account. Use Forgot password on the sign-in screen if you cannot get in.

02

App Store purchases

Open Insrt Settings → Manage Membership → Restore Purchases while signed in to the Insrt account that should receive the membership. Manage or cancel an App Store subscription from your Apple ID subscription settings.

03

Desktop connection

Keep Insrt Control open on the Windows PC, then use Settings → Desktop Bridge in the mobile app to scan the pairing code. Manual router or port-forwarding setup is not required.

04

insrtAi availability

Cloud responses can take longer while capacity starts. If a request fails, wait briefly and retry. Usage depends on the verified account plan.

05

Account deletion

Open Settings → Insrt Account → Delete Account. Deleting an Insrt account does not automatically cancel an App Store subscription, so cancel that subscription separately when needed.